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Café Nova Interchange

CNI is a company limited by guarantee, with a turnover in 2007/8 of over £150,000. CNI's aim is to develop and employ people who are socially excluded or disadvantaged in the labour market, yet all of its income comes from commercial activities. Despite the stiff competition of local supermarkets, CNI has managed to break even for the past five years. Says Manager, Amelia Suarez: "They are all selling sandwiches and since we cannot compete with that, we have to bring something else. The product line has changed three times since 2001 and we now sell Turkish pies which is something that noone else has - we are unique to Elephant & Castle."

CNI currently employes six people, two of whom have disabilities, and one volunteer. Says Amelia: "The most satisfying thing here is seeing people who were in day centres now being able to earn their living the same as any other able person. They have adapted extremely well." Amelia regrets not providing more training places for people with disabilities but knows that tough business decisions must be made to achieve financial self-sufficiency: "If one wants to be successful, one cannot have unrealistic numbers of staff."

Amelia Suarez, Manager says: "Our organisation is special in that it is a real business, functioning without funding. Our customer care, good service, hygiene and presentation makes our customers tell their friends and thus continually increase our sales."

Several companies are now exploring the possibility of becoming a CNI franchise. Says Amelia:"If we have managed to make a success without funding, I don't see why others can't. But there is no need to re-invent the wheel as we can help with our expertise. If they want a coffee machine, I know where to get it!" For more information telephone Cafe Nova Interchange on 0207 277 4907, or email Amelia at mameliasaurez@yahoo.es

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